Email us: [email protected]
Common questions
Is GLOW free?
GLOW is free to download. It offers an auto-renewing subscription, managed entirely through your Apple ID, that unlocks the full app. Pricing is shown before you're ever asked to pay, and you can cancel anytime in your iPhone Settings.
How do I cancel my subscription?
Subscriptions are billed through Apple. Cancel anytime in your iPhone Settings → your name → Subscriptions → GLOW. You keep access through the end of the current period.
How do I delete my account or my data?
Open GLOW → Settings → Delete account. There's a 30-day grace period in case you change your mind, then everything is permanently deleted. You can also export your data or reset Nova's memory from Settings.
Is GLOW medical or crisis care?
No. GLOW supports your quit, but it isn't medical care or a crisis line. If you're in crisis, call or text 988, or text HOME to 741741 (Crisis Text Line).
How do I report a post or block someone?
On any post, tap ··· → Report; on any profile, tap ··· → Block. Reports are reviewed within 24 hours. The full rules are in our Community Guidelines.
Who's behind GLOW?
GLOW is the first app from Euphoria Labs, a studio founded by Anna Machata, a game designer and product leader who shipped The Sims 4 features to 85 million players at EA. She spent her career designing what keeps people engaged, and now builds things that actually help. See the About page, or visit euphorialabs.com.
Still stuck?
Email [email protected] and we'll take care of you.